It smells amazing, like citrus, very fresh and subtle. It leaves the skin very soft and soothed.
I really liked it. It has a light but hydrating texture. It leaves a very pretty glow. It's very good for my sensitive skin.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@therisingspf.com. Please note that returns will need to be sent to the following address:
Returns by purchase region
- UK orders: return to UKWH1 (UK)
- Spain or Portugal orders: return to ESWH5 (Spain)
- EU orders excluding Spain and Portugal: return to SKWH2 (Slovakia)
UKWH1
ATL Fulfilment Ltd. C/O WAPI
Unit 7a
Moorlandgate Business Park, Moorland Gate
Chorley PR6 9FE
United Kingdom
Tel: 01257 273812
SKWH2
WAPI SK Fulfillment s.r.o.
Stará Vajnorská 15
831 04 Bratislava
Slovakia
Tel: +421 952 216 068
ESWH5
WAPI Fulfillment Spain SL
Calle A, Parcela 84, nave 3
Polígono Industrial de ASIPO en Cayes-Llanera
Asturias 33428
Spain
Coordinates: 43.429471, -5.840249
Tel: +34 624 310 329
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hi@therisingspf.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@therisingspf.com.