Política de envío
Where we ship
We deliver to the European Union, and United Kingdom.
If your country isn't listed, email us at hi@therisingspf.com before placing your order. We'll do our best.
Processing time
Orders are processed within 1 business day of payment confirmation. Orders placed on weekends or Spanish public holidays are dispatched on the next working day. You'll receive a tracking email once your order is on its way.
Delivery times & costs
Estimated delivery times run from dispatch, not from order date. Free shipping thresholds apply to the order subtotal after discounts.
European Union
Standard — 3–5 days / €4.95 Free over €100
Express — 1–2 days / €7.95
United Kingdom
Standard — 2–5 days / €3.95 Free over €100
Express — 1–2 days / €5.95
Spain & Portugal
Standard — 2–5 days / €3.2 Free over €100
Express — 1–2 days / €5.95
Duties & taxes
EU orders include VAT. No additional import fees apply within the EU.
For all other destinations — including the UK, US, Canada, and Australia — any customs duties, import taxes, and local fees are the responsibility of the recipient. These are set by your country's customs authority and are outside our control.
We do not mark orders as gifts or declare a lower value. All shipments accurately reflect the purchase price.
Tracking
Your shipping confirmation email includes a tracking number. Tracking updates may take up to 24 hours to appear after dispatch. If you haven't received a confirmation within 3 business days, please check your spam folder before reaching out.
Damaged, lost or delayed
If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photographs. We'll arrange a replacement or refund.
If your order hasn't arrived within the maximum estimated window plus 5 business days, get in touch. We'll investigate and, where confirmed lost, arrange a replacement or full refund.
We aren't liable for delays caused by customs, carrier disruption, or events outside our control — but we'll always do what we can to help.
Incorrect address
Please double-check your address at checkout. We can't take responsibility for orders lost or delayed due to an incorrect address. If you spot an error immediately after ordering, email us as quickly as possible — we can often correct it before dispatch.
Get in touch
hi@therisingspf.com
We respond within 1–2 business days, Monday to Friday (CET).